Privacy Policy
Effective Date: June 26, 2025
Muscle Renewal NY (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or receive services from our clinic in New York.
1. Information We Collect
We collect personal information in several ways:
a. Information You Provide
You may choose to provide us with personal information, such as:
- Your name, email address, and phone number (e.g. when booking an appointment, creating an account, or submitting a contact form)
- Health history or wellness goals, if you share these details voluntarily
- Payment details, such as credit or debit card information, when making a purchase online or in person
- Any communications you send us, including email messages, text messages, or feedback forms
b. Automatic Information
When you visit our website, we may automatically collect limited technical data using cookies or similar technologies, including:
- Your IP address
- Browser type and version
- Device type
Pages visited and time spent on each page - Referring website addresses
This information helps us improve website functionality and user experience.
2. How We Use Your Information
We may use your personal information for purposes including:
- Scheduling and managing your appointments
- Communicating with you about services, reminders, follow-ups, or promotions (with your consent)
- Customizing your treatment or care plan
- Processing payments and maintaining financial records
- Responding to your questions or customer service requests
- Improving our website, services, and business operations
- Complying with legal or regulatory obligations
We do not sell or rent your personal information to third parties for their own marketing purposes.
3. Health Information & HIPAA Compliance
We are committed to maintaining the privacy and security of any health-related information you provide. If you share health information with us, it is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Specifically:
- Your medical records and health information are stored securely and accessible only to authorized personnel involved in your care or administrative support.
- We do not disclose your Protected Health Information (PHI) without your written consent, except as required or permitted by law, such as for public health reporting, legal investigations, or emergencies.
4. Marketing Communications
If you subscribe to our mailing list or sign up for updates, we may send you emails or text messages containing:
- News about our services
- Promotions or special offers
- Wellness tips or educational content
You may opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link at the bottom of our emails
- Replying “STOP” to our text messages
- Contacting us directly via email
5. Third-Party Services
We may use trusted third-party providers to help us operate our business, such as:
- Online scheduling platforms
- Payment processing services
- Email marketing tools
- Data analytics services
- Secure electronic health records (EHR) systems
These providers are required to protect your personal information and may only use it to perform services on our behalf. They are not permitted to use your data for their own purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and enhance your experience on our site
- Analyze website traffic and usage patterns via tools like Google Analytics
You can choose to disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
7. Data Security
We implement reasonable safeguards to protect your personal information, including:
- SSL encryption for online forms and data transfers
- Secure, password-protected systems
- HIPAA-compliant storage of electronic health records
- Access controls to limit who can view your information
While we strive to protect your data, no system can guarantee absolute security.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to update or correct inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or record-keeping requirements
- Withdraw consent for receiving marketing communications
To exercise any of these rights, please email us at dm@musclerenewalny.com. We may need to verify your identity before fulfilling your request.
9. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal or regulatory requirements
- Resolve disputes
- Enforce our agreements
Medical records may be kept for a period required by New York state law or applicable regulations.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this page periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Muscle Renewal NY with StemWave
Phone Number: (646) 926-2815
Email: dm@musclerenewalny.com
